CCE Trainer
- Full Time
- Okhla, New Delhi, Delhi, India View on Map
- @Learnet Skills Limited posted 4 weeks ago
- Posted : March 25, 2025 -Accepting applications
- View(s) 74
Job Detail
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Job ID 17847
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Offered Salary 27881
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Career Level Others
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Experience 2 Years
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Gender Male
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Industry Development
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Qualifications Degree Bachelor
Job Description
Project – PMKK
PIA – Learnet Skills
Experience – Min. 1 Year
Gender – Male/Female
Qualification – Graduate
Salary – As per industry / Depend On Interview and Experience
Location – Okhla, New Delhi
Roles and Responsibilities of a CCE Trainer in PMKK Project
1. Training Delivery
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Conduct classroom and practical training sessions as per NSDC (National Skill Development Corporation) and Sector Skill Council (SSC) guidelines.
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Teach industry-relevant concepts such as customer service, soft skills, telecalling etiquette, sales techniques, and problem resolution.
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Utilize role-plays, case studies, real-life scenarios, and hands-on practice to enhance student learning.
2. Curriculum Implementation
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Follow the standard curriculum provided for Customer Care Executive training.
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Update course materials based on industry trends and employer expectations.
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Ensure students understand topics like CRM (Customer Relationship Management), voice and non-voice support, and digital customer service.
3. Student Engagement and Personality Development
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Conduct interactive sessions to boost communication, confidence, and interpersonal skills.
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Train students on telephone etiquette, active listening, handling difficult customers, and professional behavior.
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Guide students in improving English proficiency, voice modulation, and accent neutralization.
4. Assessment and Performance Evaluation
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Conduct periodic quizzes, mock calls, and role-play assessments to evaluate student progress.
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Provide feedback and personalized coaching to help students improve weak areas.
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Assess students on theoretical knowledge, practical application, and customer handling skills.
5. Industry and Placement Coordination
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Coordinate with BPOs, telecom companies, banks, and retail businesses for job placements.
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Organize guest lectures, industry visits, and internship programs.
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Assist students with resume building, interview preparation, and job readiness.
6. Reporting and Documentation
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Maintain student records, attendance sheets, and assessment reports.
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Prepare and submit monthly training progress reports to PMKK management.
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Ensure compliance with PMKK and NSDC guidelines.
7. Training Infrastructure and Lab Setup
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Ensure the training facility is equipped with computers, headsets, and CRM software for practical training.
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Manage the CCE training lab for hands-on customer interaction practice.
8. Soft Skills and Customer Handling Techniques
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Train students in time management, stress handling, and professional ethics.
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Teach problem-solving techniques to handle customer grievances effectively.
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Improve students’ ability to upsell and cross-sell products/services.
Key Skills Required:
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Excellent communication skills (verbal and written).
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Strong understanding of customer service processes and CRM tools.
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Ability to engage and motivate students.
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Good presentation and public speaking skills.
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Familiarity with NSDC, PMKK, and SSC training frameworks.
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