Domain Trainer CCE
- Full Time
- View on Map
- @Study Matrix Skill Development Mission (DDU-GKY) posted 1 month ago
- Posted : February 12, 2025 -Accepting applications
- View(s) 57
Job Detail
-
Job ID 13285
-
Offered Salary 25365
-
Career Level Others
-
Experience 2 Years
-
Gender Male
-
Industry Development
-
Qualifications Degree Bachelor
Job Description
Key Roles and Responsibilities
1. Training Delivery & Curriculum Implementation
- Conduct training sessions as per the NSQF-aligned syllabus for Customer Care Executive.
- Teach soft skills, customer handling techniques, communication, and problem-solving skills.
- Train students on handling customer queries, complaints, and feedback professionally.
- Deliver theoretical and practical knowledge using case studies, role-plays, and real-life scenarios.
- Ensure students understand voice & non-voice processes, CRM software, and telecalling etiquette.
2. Student Assessment & Skill Development
- Conduct regular assessments, quizzes, and practical evaluations to track progress.
- Provide one-on-one coaching to weaker students and help them improve.
- Identify individual strengths and weaknesses and tailor training accordingly.
- Ensure students are industry-ready by focusing on confidence-building, pronunciation, and active listening skills.
3. Placement Readiness & Soft Skills Training
- Train students in resume writing, interview skills, and professional grooming.
- Conduct mock interviews and role-playing exercises to enhance communication skills.
- Teach email etiquette, phone etiquette, and workplace professionalism.
- Assist in preparing students for job interviews and employer expectations.
4. Compliance & Documentation
- Maintain attendance records, student progress reports, and assessment sheets.
- Ensure training is conducted as per DDU-GKY guidelines and NSQF (National Skills Qualification Framework) standards.
- Prepare daily, weekly, and monthly reports on training activities.
- Support in audit and compliance checks conducted by project monitoring authorities.
5. Industry Collaboration & Exposure
- Organize guest lectures and industry expert sessions to provide industry insights.
- Arrange field visits and on-the-job training (OJT) opportunities for students.
- Keep students updated with current industry trends and technological advancements.
6. Student Motivation & Retention
- Encourage students to complete the training and prevent dropouts.
- Conduct motivational sessions and career counseling to keep students engaged.
- Address student concerns and provide necessary guidance and mentorship.
7. Coordination with Placement & Center Teams
- Work closely with the Center Manager and Placement Officer to align training with job requirements.
- Provide feedback on student performance to placement teams.
- Ensure students meet the required competency levels before placement interviews.
8. Safety, Ethics, and Discipline
- Maintain a safe and inclusive learning environment for students.
- Teach students about ethical workplace behavior, teamwork, and conflict resolution.
- Ensure students follow professional discipline and work ethics.
SALARY BEST AS PER EXPERIENCE AND INDUSTRY NORMS
Interested Candidates can share CV only on Email below:
Projecthead.studymatrix@gmail.com
