Guest service Associate Trainer
- Full Time
- View on Map
- @Valeur Fabtex Private Limited posted 1 month ago
- Posted : February 12, 2025 -Accepting applications
- View(s) 92
Job Detail
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Job ID 13354
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Offered Salary 24725
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Career Level Others
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Experience 2 Years
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Gender Male
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Industry Development
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Qualifications Degree Bachelor
Job Description
Doman – Guest service Associate ( Food and Beverage Service)
Project – DDUGKY
Certificate – TOT Certified
QP Code -THC/Q0301
Vacancy – 2
Location – Muzaffarpur, Munger
Salary – Best in Industry
Experience – Min 1 Year
Education – Diploma, Graduate
Key Roles and Responsibilities
1. Training Delivery & Curriculum Implementation
- Conduct theoretical and practical training as per NSQF-aligned syllabus for Guest Service Associate.
- Teach students about guest handling, customer service, reservation procedures, and hospitality operations.
- Use role-playing, case studies, and real-world simulations for effective learning.
- Train students on hotel software (Property Management Systems – PMS) and service etiquette.
2. Practical Skill Development
- Demonstrate greeting guests, check-in/check-out processes, and handling guest inquiries.
- Train students in housekeeping operations, room service, and concierge services.
- Provide hands-on training in table setting, food & beverage service, and restaurant etiquette.
- Ensure students practice handling complaints, problem-solving, and conflict resolution.
3. Customer Service & Soft Skills Training
- Teach guest communication skills, cultural sensitivity, and professional grooming.
- Conduct mock customer interactions, telephone etiquette, and complaint handling sessions.
- Train students on teamwork, adaptability, and emotional intelligence in the hospitality industry.
4. Student Assessment & Performance Evaluation
- Conduct written tests, practical assessments, and service demonstrations.
- Provide individual feedback and coaching for skill enhancement.
- Prepare students for certification exams and real-world job scenarios.
5. Compliance & Documentation
- Maintain attendance records, training progress reports, and student assessments.
- Ensure training meets DDU-GKY and NSQF standards.
- Submit weekly/monthly reports on training activities and student development.
6. Industry Collaboration & Practical Exposure
- Organize hotel and restaurant visits, guest lectures, and expert interactions.
- Arrange on-the-job training (OJT) with hospitality partners.
- Keep students updated on hospitality trends, customer expectations, and industry innovations.
7. Placement Readiness & Career Guidance
- Train students in resume writing, interview skills, and job application processes.
- Conduct mock interviews and role-plays to build confidence.
- Guide students on career opportunities in hotels, airlines, and travel & tourism sectors.
8. Student Motivation & Retention
- Encourage students to complete the training and pursue employment opportunities.
- Conduct motivational sessions and guest interactions to inspire learning.
- Address student concerns and provide mentorship for career growth.
9. Coordination with Placement & Center Teams
- Work closely with the Center Manager and Placement Officer to ensure students are job-ready.
- Provide student performance reports to support placement efforts.
- Assist in job fairs, employer interviews, and recruitment drives.
10. Safety, Ethics, and Discipline
- Ensure students follow hospitality safety protocols, hygiene, and professional ethics.
- Teach workplace discipline, teamwork, and service-oriented behavior.
- Maintain a safe, inclusive, and professional learning environment.
Interested candidates can send their CV on – biharoperations@valeurfabtex.com
